Last Updated: June 2026
At Oakly, customer satisfaction is our priority. We strive to ensure that every product you receive meets our quality standards. If you receive a damaged, defective, or incorrect item, we’re here to help.
Return Eligibility
You may request a return or exchange if:
- You received the wrong product.
- The product was damaged during delivery.
- The product has a manufacturing defect.
- The item is incomplete or missing parts.
To be eligible, you must notify us within 48 hours of receiving your order.
The returned product must:
- Be unused and in its original condition.
- Include all original packaging, accessories, manuals, and tags.
- Be accompanied by proof of purchase or order confirmation.
Non-Returnable Items
The following items are generally not eligible for return or exchange:
- Products damaged due to misuse or improper handling.
- Products with signs of use after delivery.
- Customized or made-to-order furniture.
- Clearance, promotional, or final sale items (unless defective).
- Products without original packaging.
Exchange Policy
Eligible products may be exchanged for:
- The same item if it is defective or damaged.
- Another product of equal or higher value (price difference, if any, must be paid by the customer).
Exchange requests are subject to product availability.
Return Process
To request a return or exchange:
- Contact our customer support team.
- Provide your order number and photographs of the product (if damaged or defective).
- Our team will review your request.
- If approved, we will arrange return instructions or product pickup where applicable.
- After inspection, your replacement or refund will be processed.
Refund Policy
Once the returned item has been received and inspected:
- Approved refunds will be processed using the original payment method whenever possible.
- Processing times may vary depending on your payment provider or bank.
- Delivery charges are generally non-refundable unless the return is due to our error.
Damaged Products
If your order arrives damaged:
- Do not assemble or use the product.
- Take clear photographs of the packaging and damaged item.
- Contact us within 48 hours of delivery.
Our team will assist you as quickly as possible.
Cancellation Before Delivery
Orders may be cancelled before shipment by contacting our customer support team.
Once an order has been dispatched, cancellation requests may no longer be accepted.
Contact Us
For return or exchange requests, please contact us.
Oakly
Website: https://oaklybd.com
Address:
Dhanmondi, Dhaka, Bangladesh 1209
Email:
info@oaklybd.com
Phone:
+88 01534-592235